Lane Bryant Customer Service
Lane Bryant Online Live Chat:
https://catherines.lanebryant.com/custserv/custserv.jsp?id=59#59Lane Bryant's Customer Service Help Page:
https://catherines.lanebryant.com/custserv/custserv.jsp?id=59#59They are facing similar issues just as you are…
Check out if you can find the solution you need.
What happened: The problem: Wrong size. Ordered size *x, received size *x.
What happened: The problem: I wanted to place an order
What happened: I returned the black pants from order number ***********. I then received another pair of the same pants. I tried to return them and it said I already have. I also want to cancel or return the pair of blue ones I ordered since they were for the same person. They do not fit. The blue ones have not shipped yet. My customer number is *************
What happened: Order *********** not received. Fed ex delivered my package to someone else’s house. I can’t reach fed ex. Fed ex no. ********************. Carolyn Summerlin
What happened: The problem: I don't know my tracking number I just wanted to check on my order it a sweatshirt
What happened: April **, **** * Thursday * **:** p.m.*I had been waiting on a very large and expensive Catherine's order and also had, I believe, an additional * items Catherine's placed on BACKORDER.*The large order arrived yesterday. I had the opportunity tonight to finally go through everything and try on all the items.*I have never been so DISAPPOINTED! Cheap fabrics, exposed stitching, sloppy, weak, minimal and*or very poor elastic used. Plastic (sticky) appliqu*s on the pajama tops. *A swimsuit bottom that resembles a pair of black shorts, which was to be put on like a pair of front opening shorts, with the only way to close them was with a strip of Velcro! Velcro? Seriously? On a swimsuit??? Another item, a pull on, stretchy, black shorts-like swimsuit bottom with longer legs was see through! Omg...ridiculous!*I have shopped at my local Catherine stores for years and enjoyed everything I purchased. Most items I still wear. Very well made. *These items in my online order are rinky-dink, cheap fabrics and crummy workmanship. I am returning EVERY item. Even the pajamas are cheap ****. Plastic appliqu*s, sloppy bottoms, weird fitting strides. I am NOT a Walmart shopper, but Walmart's clothing lines are *** times better made with better quality fabrics that what I received from Catherines... and it's like they are not made for American woman. Wth??? Weird inseams, awkward fitting strides, sloppily assembled shoulders, etc. *I finally got through tonight on the "USA" line, but was actually talking to "Becky" (seriously?) at a LOUD call center in the Philippines. (That was fun...not.) Crackling phone lines, had to keep asking her to repeat what she was saying, trying to get return information, all the while some loud mouthed woman was laughing loudly in the background and drowning out the Rep "Becky" I was speaking too. *I have put all the items purchased back into each plastic bag they came in with a note of what was wrong with it. There was no list of items nor any return information in the shipping bag. *I had "Becky" CANCEL the remainder of my order which she said was * backordered items. Then she says the shipping is not refundable and I also have to pay to return the items! *Omg...I am SOOOOOO MADDDDD! *I will never buy ANYTHING from Catherines nor any of their affiliate stores as long as I live.
What happened: ************I am very upset with your, lack of, customer service. *Even though I was sent a tracking * when checked did not show the order shipped. I Lso paid for * day shipping **Your customer service representative in El Paso told me it never left the warehouse. *Offered absolutely NO options other than I would have to wait ** days for a refund??, *No, she could not have my order expedited. I should not have to wait ** days for a refund caused by your company's error. *I would have been happy had I been told that another dress would be sent ASAP or an immediate refund. *I want my dress or $. Will be telling everyone and anyone in social how terribly you treat your customers*I WANT ORDER CANCEKED AND AN IMMEDIATE REFUND*Catherines has said I need to wait
What are customer support channels for Lane Bryant?
Lane Bryant provides helpful channels like email, phone, live chat, help center, etc., for customers to receive support. The Lane Bryant customer service team also offers social media support for quick advice and solutions.
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Email: ip@ascenaretail.com
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Phone: 866-886-4720
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Live Chat: https://catherines.lanebryant.com/custserv/custserv.jsp?id=59#59
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Help Center: https://catherines.lanebryant.com/custserv/custserv.jsp?id=59#59
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Facebook: https://www.facebook.com/LaneBryant
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Twitter: https://twitter.com/lanebryant
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Instagram: https://www.instagram.com/lanebryant/
What kind of support does Lane Bryant offer?
Lane Bryant offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include email, live chat, phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the Lane Bryant customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.
What is WorthEPenny's Relationship to Lane Bryant?
To put it simply, WorthEPenny is an independent third-party website that is not related to Lane Bryant. WorthEPenny provides free tools and resources to assist customers in reaching Lane Bryant customer service more efficiently, such as the Lane Bryant phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Lane Bryant, as well as forums where Lane Bryant customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, like Lane Bryant, it is not associated with or endorsed by Lane Bryant.
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